This is a job posting for a Customer Service Technician at EXFO inc, based in Quebec, Canada. The role involves various administrative tasks related to sales, order entry (using SAP and CRM), managing repairs, tax certificates, credits/debits, and special invoicing. It requires a strong understanding of SAP and CRM systems.
A starter prompt for Claude Code, what you'll need, and how to reach them.
You are an expert full-stack developer. Build a web application using Next.js 16 App Router, React 19, Tailwind v4, AI SDK v6 with Gemini, and Neon Postgres on Vercel. The goal is to create a 'Smart Order Entry & Admin Assistant' prototype focused on automating key tasks mentioned in the EXFO job description related to SAP and CRM. MVP: Develop a module that simulates parsing a customer's repair request (from a text input, representing an email or chat) and automatically populating a mock SAP/CRM repair order form. The form should have fields for customer ID, product serial number, description of issue, and required service type. Use Gemini to extract entities from the request text and pre-fill these fields. Include a simple UI for a 'technician' to review and edit the pre-filled form before 'submitting' (just saving to Postgres). Define the Postgres schema for 'repair_orders' with fields like `customer_id`, `serial_number`, `issue_description`, `service_type`, `ai_suggested_at`, `reviewed_by`, `status`. Provide clear instructions for setting up the project and database. Build/Verify Gate: A user can input a sample repair request, the AI extracts relevant data and pre-fills the form, and the user can successfully review and save the mock order.
Reach SAP/ABAP developers and consultancies working with enterprise customers like EXFO to offer specialized tools and training for automating Clean Core operations and SAP integration tasks.
Canadan/a
This is a job for a specific company in Quebec. While the skills (SAP, CRM) are global, the role itself isn't a product to localize.
Québec, Canada. Description du poste : Votre rôle Participation au cycle de vente Effectuer l’entrée de commandes à partir de SAP et du CRM, et obtenir les approbations nécessaires lorsque requis Effectuer l’entrée de commande de réparation et comprendre certaine technicalité de nos appareils Effectuer les corrections et la relâche de certaines commandes ciblées Faire la gestion de certificats de taxes Émettre des crédits, débits et facturations spéciales au besoin Gestion administrative et systèmes Utiliser d…
Standard Next.js deployment
Standard database for Next.js apps
Standard AI SDK integration
New: Understanding SAP integration patterns (BAPIs, OData, RFCs) and security — ~2-3 weeks for a solid foundation
Learn it: Search getting-started ↗
Get set up: Create the account/instance, generate the API key or credentials, and add them to your project's environment variables.
New: Understanding common CRM APIs (REST, SOAP) and authentication/authorization — ~1 week
Learn it: Search getting-started ↗
Get set up: Create the account/instance, generate the API key or credentials, and add them to your project's environment variables.
This is a job posting; the appropriate channel is to apply via the Adzuna portal or EXFO's careers page.
“No direct outreach for this specific posting. However, if building a product, the angle would be: 'We've developed an AI-powered assistant that automates SAP/CRM order entry and admin tasks, significantly reducing manual effort and errors. We can build a custom solution for your specific workflows, leveraging your existing SAP and CRM systems.'”
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