This is a job posting for a Customer Service Technician at EXFO Inc. in Quebec City, Canada. The role involves various administrative tasks related to customer service, sales cycle participation, order entry in SAP and CRM, managing repair orders, tax certificates, credits, debits, and special invoicing. It requires familiarity with SAP and CRM systems.
A starter prompt for Claude Code, what you'll need, and how to reach them.
You are a senior SAP/CRM integration and automation expert. EXFO Inc. is hiring a Customer Service Technician to manually perform tasks like 'order entry from SAP and CRM', 'managing repair orders', 'corrections and release of targeted orders', 'managing tax certificates', and 'issuing credits, debits, and special invoicing'. The company is based in Quebec City. Your goal is to design a Next.js 16 App Router application with React 19, Tailwind v4, and Neon Postgres, integrated with an AI SDK v6 (using Gemini) to automate or significantly streamline these tasks. Focus first on automating the 'order entry from SAP and CRM' process. Design an MVP that takes structured input (e.g., from an email or a simple form) and generates the necessary SAP and CRM API calls or RPA scripts to perform the order entry. Assume access to necessary SAP/CRM APIs or a headless browser for RPA. Include error handling and a simple dashboard for monitoring. For the build, define the database schema for tracking orders and automation logs, create the Next.js routes, API endpoints, and React components for input and display. For order entry, design a basic prompt to convert natural language order details into structured data for SAP/CRM input. How would you structure the project and what are the key components?
Reach out to EXFO Inc. and similar companies hiring for SAP-related customer service roles, offering training on SAP Clean Core or custom ABAP utilities to streamline their order entry and customer service processes, especially around their SAP implementation.
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The job explicitly states Quebec City, Canada, indicating a strong localized need for SAP and CRM expertise within a Canadian business context, which could be addressed with localized training or tooling.
Québec City, Québec. Job Description: Votre rôle Participation au cycle de vente Effectuer l’entrée de commandes à partir de SAP et du CRM, et obtenir les approbations nécessaires lorsque requis Effectuer l’entrée de commande de réparation et comprendre certaine technicalité de nos appareils Effectuer les corrections et la relâche de certaines commandes ciblées Faire la gestion de certificats de taxes Émettre des crédits, débits et facturations spéciales au besoin Gestion administrative et systèmes Utiliser différe…
Requires understanding SAP APIs (BAPIs/RFCs/OData) or UI automation via SAP GUI scripting.
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Get set up: Create the account/instance, generate the API key or credentials, and add them to your project's environment variables.
Requires understanding CRM APIs (REST/SOAP) and data models.
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Standard web automation for UI interaction if APIs are not available.
Used for converting natural language inputs to structured data.
This is a job posting for a customer service technician. The appropriate channel for a product pitch would be to find a contact in EXFO's IT or operations department, or their HR team.
“"Your job posting for a Customer Service Technician highlights several manual SAP and CRM tasks. I've developed a prototype leveraging AI and automation that can significantly reduce the manual effort for order entry and related processes, potentially saving EXFO Inc. substantial operational costs. I'd be happy to demonstrate how it works and discuss a tailored solution."”
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