Root Managed Services is a Managed IT Services Provider (MSP) based in Dallas, TX, hiring a Network Engineer. They focus on helping small and growing businesses with day-to-day IT infrastructure needs, including networking, servers, workstations, monitoring, ticketing, backups, security, and client communications. They are seeking someone to improve their NOC processes and operational workflows.
A starter prompt for Claude Code, what you'll need, and how to reach them.
You are a senior full-stack software engineer. I need to build an internal toolset to help a small Managed IT Services Provider (MSP) improve their NOC (Network Operations Center) and overall operational efficiency. The MSP supports SMBs with Windows Server, Linux, firewalls, M365, Active Directory, and various networking gear. Goal: Create an MVP web application, 'NOC Co-Pilot', that streamlines common NOC operations. Focus on these core features first: 1. A dashboard displaying aggregated alerts from various sources (mock data initially, but design for future integration with RMM/monitoring APIs). 2. A basic 'runbook' interface where network engineers can select a common issue (e.g., 'Server CPU High', 'M365 User Unlock') and be guided through a step-by-step resolution process, including fields to record actions taken and notes. 3. A simple client management view, listing clients and their key contacts, and basic infrastructure details (e.g., 'client ABC has 2 Windows Servers, 1 firewall'). 4. A 'quick actions' panel for common M365 tasks (e.g., 'Reset M365 User Password', 'Add User to Group') – initially as placeholders that would ideally call M365 Graph API, but for MVP, just simulate the action. Use Next.js 16 App Router, React 19, Tailwind v4, and Neon Postgres on Vercel. For API integration, use `axios` for client-side fetches and consider server actions for secure backend calls. Focus on a clean, functional UI optimized for speed and clarity for busy NOC engineers. Ensure a robust data model for clients, alerts, runbooks, and actions. Implement basic authentication for users. Deliverables: - Database schema for clients, alerts, runbooks, and recorded actions. - Next.js project structure with necessary pages/components for dashboard, runbooks, client list, and quick actions. - Placeholder UI for each core feature with mock data. - Basic user authentication (e.g., local state or simple NextAuth.js setup). Verification: The application should run locally, display mock data in the dashboard and client list, allow navigating through a sample runbook, and show placeholder quick actions.
Root Managed Services, LLC | Network Engineers | Dallas, TX | https://rootmanagedservices.com Hey HN! I'm Ian, one of the founders of Root Managed Services. Root Managed Services is a managed IT services provider focused on helping businesses keep their infrastructure stable, secure, and running day to day. We're hiring a network engineer who is excited to help with day-to-day NOC operations, client infrastructure support, alert triage, troubleshooting, and keeping systems online. This is a hands-on role for someone who enjoys digging into network issues, server alerts, firewalls, tickets, documentation, and the operational details that keep businesses running. Root Managed Services works with small and growing businesses that need reliable IT operations without building a full internal team. That means our work spans networking, servers, workstations, monitoring, ticketing, backups, security, and client communications. We’re looking for someone who can help us improve our NOC process, respond to issues quickly, and build better operational workflows as we grow. Stack / tools: Windows Server, Linux, firewalls, switches, VPNs, RMM tools, ticketing systems, monitoring/alerting, Mic
Standard Next.js deployment.
Standard relational database for Next.js apps.
New: exploring M365 Graph API for automated tasks - ~1 day.
Learn it: Search getting-started ↗
Get set up: Create the account/instance, generate the API key or credentials, and add them to your project's environment variables.
New: core MSP domain knowledge - ongoing learning.
Learn it: Search getting-started ↗
Get set up: Create the account/instance, generate the API key or credentials, and add them to your project's environment variables.
Email Ian (ian@rootmanagedservices.com) as indicated in the 'Applying' section.
“I'm a solo developer specializing in building efficient internal tooling. I've analyzed your need for improved NOC processes and operational workflows. I can quickly build a 'NOC Co-Pilot' MVP web app to streamline your alert triage, runbook execution, and M365 quick actions, using a modern stack like Next.js and Neon Postgres. I'd love to share some ideas for an MVP that could significantly boost your team's efficiency.”
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